Can't Remove Thank You Page Blocks? The Shopify Plus Wall (and What You Can Do)

Hey everyone, your friendly neighborhood Shopify expert here, diving into a discussion that's been bubbling up in the community – and it's something many of you on non-Plus plans are probably feeling pretty strongly about. We're talking about those native blocks on your Thank You and Order Status pages: specifically, the map and icon sections that, for many, just don't quite fit their brand's post-purchase experience.

I recently saw a thread kicked off by @cristinalourenco91 that perfectly captures this frustration. The original question was simple: "Allow removal of native blocks (map, icons) on Thank you page for non-Plus plans." And honestly, it struck a chord with a lot of us. Why? Because the post-purchase journey is a critical touchpoint. It's the last impression you leave with a customer after they've made a purchase, and having full control over that experience is, as many pointed out, a fairly basic customization.

The Core Problem: A Plus-Exclusive Feature

The consensus from the community is clear: this isn't a setting you're missing, or a toggle you just haven't found. As @webiots and @Moeed both confirmed, removing or rearranging these native blocks – like the pickup map or system icons – is currently locked behind a Shopify Plus plan. On Basic and other non-Plus plans, these sections are managed entirely by Shopify. While you can certainly add supported app blocks through the new Checkout Extensibility features, the ability to remove or hide Shopify’s built-in elements just isn't there.

This really stings for small and medium businesses. As @cristinalourenco91 articulated, it feels like a significant limitation when you can't control what appears on such an important page without upgrading to an enterprise-level plan. It's a small change, with no security or structural impact, yet it's gated.

Why Old Workarounds No Longer Work

For those of you who might remember the 'good old days' of Shopify checkout customization, you might be thinking, "Couldn't I just inject some CSS?" And you'd be right to ask! Historically, some merchants would drop a bit of CSS into the Order Status page’s "Additional scripts" box to hide elements like the map. However, as @Moeed wisely pointed out, those days are largely behind us.

Shopify has been steadily moving its checkout onto a new Checkout Extensibility system. This powerful new system offers incredible flexibility for app developers and Plus merchants, but it also means the "Additional scripts" field has been removed for migrated stores. Since these pages are hosted directly by Shopify and aren't part of your theme, custom code can't reach them on a non-Plus plan. So, unfortunately, that old trick no longer works, leaving non-Plus merchants without a supported (or unsupported, for that matter) way to tweak these elements.

What Can We Do? Your Voice Matters!

So, if there's no technical workaround for non-Plus plans, what's left? The answer, echoed by multiple experts in the thread, is to make your voice heard directly to Shopify. This isn't just about complaining; it's about providing valuable feedback that can shape the platform's future development.

Here's how you can join the chorus and push for this feature:

1. Upvote Existing Requests: If you find an existing feature request for this on the Shopify developer community, give it an upvote! The more votes, the more visibility.
2. Create a New Feature Request (If Needed): If you can't find one that perfectly matches, consider creating your own.
3. Share Your Specific Use Cases: This is crucial! Don't just say "I want to remove the map." Explain why. Does it clash with your brand's minimalist aesthetic? Are you a digital-only product store where a physical map makes no sense? Does it confuse customers? Real-world examples help Shopify's product team understand the impact and prioritize the feature.
4. Post in the Right Place: Both @webiots and @Moeed emphasized this: the best place for feature requests that will actually reach the product team is the Shopify Developer Community. While the regular merchant forums are great for support and discussion, the developer community is where Shopify staff and product managers are more likely to see and evaluate these kinds of suggestions.

The community's sentiment is strong: making these blocks optional for all plans would be incredibly useful. It's a small change that could significantly enhance the post-purchase experience for countless small and medium businesses on Shopify. Hopefully, Shopify will expand these customization options to all plans in the future, reserving only the most advanced, high-impact checkout functionality for Plus.

Your feedback truly does matter. The more merchants who share their specific needs and desires, the better chance we have of seeing these kinds of thoughtful improvements rolled out across the board. If you're looking to start or grow your own store on a platform that's constantly evolving to meet merchant needs, you might want to explore what Shopify has to offer and how your voice can help shape its future.